SERVICE

Scale Service for Reliable Production

Precision weighing, innovative services, and production-optimizing solutions – that’s what we stand for. As your service partner for weighing and inspection technology, we ensure the functionality of your scales and compliance with applicable regulations, so you can focus fully on your production.

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Infographic ‘Höfelmeyer Service World’, illustration icons

Services and Solutions for Scales and Inspection Systems

With our services, support and dedicated contacts, we enhance your weighing technology as a service provider and optimize your entire production processes. From consulting and commissioning to maintenance and calibration – we are here for you.

✓ Certified service provider
✓ On-site within 72 hours in case of damage
✓ Services also for third-party products 

Service for Your Scales

Installation

After purchase, we handle the commissioning and integration into your process. This includes comprehensive onboarding and training of your staff.

Maintenance

A preventive or needs-based maintenance approach extends the lifespan of your equipment and reduces unplanned downtimes or costly production stops.

Compliance

We perform calibrations, accredited calibrations, device qualifications, and validations, and address all your questions regarding compliance in weighing technology and product inspection. This ensures your measuring devices always meet internal and external standards and legal requirements.

Repair | Overhauls

In case of defects or malfunctions, we offer quick, cross-manufacturer solutions and can be on-site within 72 hours.

Consulting

Product consulting with a focus on your entire production and process chain leads to solutions that provide both technical and economic advantages.

Rent

Peak workloads, inventory checks, or a broken device? Our extensive portfolio of rental scales and inspection devices allows you to carry out your work as planned.

Spare Parts

Even with careful maintenance, defects can occur. In such cases, we support you with suitable spare parts packages – again, following our cross-manufacturer approach!

Refurbishment

Changes or modernizations within your process often require adjustments to existing weighing and inspection systems. We gladly explore options to integrate these into your new tasks.

Additional Services

Stainless Steel Processing

Welding, turning, milling, and surface finishing – we manufacture your stainless steel constructions and assemblies. Years of experience across various industries and top quality distinguish us.

Software Development

Software Development

We develop customized solutions for you. Our 360° approach covers the entire cycle from requirements gathering and solution design to programming, implementation in your company, and ongoing support. Challenge us in developing applications, machine learning, IoT cloud systems, or embedded software.

Your contact persons

Do you have questions?

Our service team is always ready to assist. Contact your dedicated advisor now.

Online Support

Digital support directly at your computer. Our online support enables quick and effective help with software issues or malfunctions.

Your Benefits with Höfelmeyer Scale Service

Trust in a comprehensive solution for precision, increased productivity, and minimized downtime. Our Höfelmeyer service is characterized by fast response times, short travel distances, and a focus on your business – across Germany and Europe.

Within 72 Hours at Your Site

In case of downtime or other issues, our team will be with you within 72 hours to resolve the problem. Our service vehicles are equipped as mobile workshops.

Höfelmeyer Service in Germany and the EU

With multiple service points in Germany and partnerships across Europe, you receive fast, high-quality service throughout Europe with our proven Höfelmeyer standards.

Scale Service for Third-Party Products

During our service visits, we keep an eye on your entire production and also offer services for third-party products.

Short Downtimes

Every repair mission has a primary goal: to get your systems back up and running as quickly as possible. This also applies to scales used in legally regulated trade. As a certified repair company, these can be directly reused after the service has been completed.

All in View

Service from a single source means for us to take a holistic view of your production facilities and requirements. This optimizes your entire production process within your company.

Scale Manufacturer for Customer-Focused Services

As a scale manufacturer, we know exactly what matters in the market. You benefit from this both when purchasing our systems and with every service and support. Expertise, industry knowledge, innovative and practical solutions, and services support your business success. Because in everything we do, we keep you and your production in mind.

Services Tailored to Your Industry

Every industry faces its own challenges when it comes to complying with regulations or standards in production. Our team is familiar with these industry-specific challenges. You benefit from this in every consultation, maintenance, and additional service.

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[Translate to Englisch:] André Schimmöller

FAQ´s

What Are the Benefits of a Maintenance Contract?

With a maintenance contract, your scale remains reliably operational. Additionally, you benefit from regular inspections, quick response times in case of malfunctions, and compliance with all legal requirements such as calibration obligations.

Can Third-Party Devices Also Be Serviced?

Yes, we service and repair third-party devices as well. Because we want to support you comprehensively in optimizing your production.

How Fast Is the Repair Service?

Our goal is to be with you as quickly as possible and to resolve your issue. Usually, this is achieved within 72 hours thanks to our European-wide partnerships.